We offer refunds on products that are defective or damaged upon arrival. To initiate a refund, please contact us within 7 days of receiving your product. Refunds will be processed within 5-7 working days and credited to your bank account
At https://craftinindia.in, customer satisfaction is our top priority. If you are unsatisfied with your purchase, we are here to help.
Refund Policy
We have a 5-7 working days refund policy from the date we receive your refund request. To be eligible for a refund, please ensure that:
- The product is unused and in the same condition that you received it.
- The product is in its original packaging.
- You have the receipt or proof of purchase.
Cancellation Policy
Orders can be cancelled before they are shipped. Once the order is shipped, the cancellation request will be treated as a return and will be subject to the refund policy stated above.
How to Request a Refund
To initiate a refund, please contact our customer service team at [email protected]. Provide your order number, receipt, and details of the product you wish to return. Once we receive your request, we will provide you with instructions on how to return the product.
Refund Process
Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed withing 5-7 days, and a credit will be applied to your original method of payment within a certain amount of days.
Non-Returnable Items
Certain items are exempt from being returned. These include:
- Perishable goods such as food, flowers, newspapers, or magazines.
- Intimate or sanitary goods.
- Health and personal care items.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item, contact us at [email protected].
We appreciate your understanding and support. Thank you for choosing https://craftinindia.in